Privacy Policy

1. Introduction

Solidify Learning is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including information related to SMS/text message communications.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, phone number, email address, and mailing address

• Student and family information: Names, grade levels, academic needs, and session history

• Payment information: Billing details necessary to process tutoring fees

• SMS consent data: Records of your agreement to receive text messages from us, including the date and method of consent

3. SMS / Text Messaging

Solidify Learning uses SMS text messaging to communicate with clients and families regarding scheduling, session reminders, program updates, and other service-related notifications.

Consent: By providing your phone number and checking the opt-in box on our enrollment form, intake form, or website contact form, you consent to receive text messages from Solidify Learning at the number provided. Consent to receive text messages is not required as a condition of enrollment or receiving our services.

Message Frequency: Message frequency varies based on your enrollment and communication preferences.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages from Solidify Learning at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts will be sent. To re-subscribe, reply START.

Help: For assistance, reply HELP to any message or contact us at admin@solidifylearning.com.

No Third-Party Sharing: Mobile information, including your phone number and SMS opt-in consent, will not be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data and consent records are excluded from any third-party data sharing. This information is used solely to communicate with you regarding Solidify Learning services.

4. How We Use Your Information

We use the information we collect to:

• Schedule and manage tutoring sessions

• Communicate with students, parents, and guardians about services

• Send appointment reminders, session updates, and program announcements via text or email

• Process payments for services rendered

• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Access to student and family records is limited to authorized Solidify Learning staff and contractors.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. SMS consent records are retained in accordance with applicable carrier and regulatory requirements.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the information below. You may also withdraw SMS consent at any time by replying STOP.

8. Children's Privacy

Solidify Learning works with minors. All communications regarding a minor student are directed to their parent or legal guardian. We do not knowingly collect personal information directly from children under 13.

Sharing of Personal Information: 

SOLidify Learning LLC will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

Opting Out of Text Messages:

You have the right to opt out of receiving text messages from SOLidify Learning LLC at any time. To opt-out, you can reply "STOP" to any text message you receive from us. 

Consent and Opt-In:

By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.